Request a quote for the repair. This is done by using the repair quotation tool. We will reposnd within 24 hours with a quotation price, and a special link. Follow this link and a "printable form" will be generated for you to post with the unit.
	Post the item to us in a well padded envelope, using the approprate level of insurance
	Once we receive the unit we will attempt the repair. If the problem is more serious than expected we may need to contact you to advise you of a new price, and get your authority to continue
	If we repair your unit sucessfully then we will request online payment bysending you an email. If we could not repair the unit, we will request payment for the mimimum charge and return the item, or if you prefer we can normally recycle for parts at no cost to you
	Once payment is received we will post the unit back to you using "Special Delivery". If you authorised us to recycle the unit then no payment will be required and the unit will not be returned
	You receive your fully working unit back, and tell all your friends about our great service! :o)